What parents can see and do
The family's own view of your academy. Knowing what is in it saves the front desk a lot of phone calls.
Parents have their own login, separate from staff, to a portal showing their own children. Most "can you check for me?" questions can be answered by pointing them at it once.
What they see
- Their children's classes — one card per class, for the child they have
selected at the top of the page.
- Progress — assessments, levels, skills, and the progress updates their
instructor wrote, downloadable as a PDF.
- Packages and balances — what they bought and how many classes are left.
- Payment history and receipts — every payment, with the receipt to download.
- Announcements — the news you publish, and academy events.
What they can do
- Book, cancel and arrange replacement classes — within the rules of the
package they hold, which is why two families may see different options.
- Sign the academy's terms and conditions digitally.
- Register and reset their own password.
What they cannot do
They cannot pay online. Payments are still recorded by staff at the counter or against a bank transfer, so an invoice a parent can see is not an invoice they can settle themselves.
They also cannot see other families, other children, or anything about your staff.
Helping a parent who cannot get in
- They log in with their email address, not a phone number, and not the same
credentials as anything staff use.
- If the email on their record is wrong, fix it under Management → Parents —
that is the address the portal and every receipt uses.
- They can reset their own password from the login screen.
Why it is worth pushing
Every question a parent answers themselves is a call your front desk does not take. Progress and receipts are the two things they ask about most, and both are in there.
Related: Write a progress update · Find an invoice or receipt · Publish an announcement to parents.