Find your way around a student's profile
One screen answers most parent questions. Here is what each part of it is telling you.
Nearly every question a parent asks at the counter can be answered from this one screen. It is worth five minutes learning to read it.
Getting there
Management → Students, then click the child. You can also reach it from the attendance screen, the daily list and the trial list — anywhere a student's name appears.
The header — who they are and where they stand
Name, contact, branch, level and Status. The buttons here are the lifecycle actions: Freeze, Stop, Activate. If it reads Freeze Pending, a freeze request has been raised and is waiting for approval.
Packages — what they have bought
Each package shows the credits remaining, the expiry, and which classes it is paying for. Show details opens the full picture, including where each credit went.
Spent and expired packages are hidden by default — Show expired/used brings them back when you need the history.
Bookings — where they sit each week
The recurring places this child holds: class, day, time, coach, and the package funding each one. End closes a booking; Manage opens the class itself.
A closed booking stays visible with the reason it ended — used up, cancelled, transferred, stopped. That history is usually the answer to "why did they disappear off the roster?"
Attendance — what has actually happened
Every session, with its status. This is where you check a disputed class: whether it was marked, whether it was confirmed, and whether it took a credit.
Remarks — what staff need to know
Free notes on the family, with Add Remark, Edit remark and Delete remark. Anything the next person would want to know before picking up the phone belongs here.
Requests and rewards
Freeze requests, extension requests and carry-forward requests appear as their own sections with their status. Manage jumps to the full request screen for approving or rejecting.
Actions worth knowing
- Checkout — sell this family a package without leaving the profile.
- PDF — export a progress report for the parent.
- Copy — copy the child's details for pasting into a message.
Related: Take the register · Where a package's credits went · Stop a student.