Approve a freeze, extension or carry-forward
The three concessions that cost money need a decision from you. Here is what you are actually agreeing to in each case.
Freezes, extensions and carry-forwards are how the academy says yes to a family without giving away revenue by accident. Each one waits for an approval, and each has a different cost.
Where they wait
Three screens under Schedule, one per request type:
- Freeze Request — pause a package while a family is away.
- Package Extension — push an expiry out without freezing.
- Credit Carry Forward — move unused credits into a new package.
Each shows Student, Submitted By, Submitted At, Status, and the detail specific to that request. Filter by status to see only what is pending.
What you are agreeing to
A freeze stops the clock and pushes the expiry out by the same number of days. Check the dates are the dates the family is actually away, and note that approval extends *every* package the child holds, not only the one named — if they are away, all their clocks should stop.
An extension gives more time without a pause. The honest reason is usually compensation: a closure, a coach absence, something the academy caused. Look at Days to Extend and the resulting expiry, and ask whether the reason is one you would want repeated for the next fifty families.
A carry-forward moves credits the family already paid for out of an expiring package into a new one. You are not giving anything away that they did not buy — but you are extending the life of money that was about to expire, so it is a commercial decision, not an administrative one.
Deciding
Open the request, read the remarks and any attachment, then Approve or Reject. Both are recorded against your name with the time.
Keeping the backlog short
Requests sitting unapproved are worse than either answer. The family is waiting, the front desk cannot commit, and the package continues to burn down in the meantime. Clear them on a schedule — a few minutes a day beats a monthly purge.
Related: Freeze a package · Extend a package · Carry credits into another package.