Freeze a package
A family is away for a while. Pause the clock so they do not lose the classes they paid for.
Freezing pauses a package while a family is away — a holiday, an injury, exams — and pushes the expiry out by the same number of days, so nothing is lost.
1. Open the child and start a freeze request
From the student's profile, raise a freeze request and give the dates the family will be away.
2. Pick the package
Only packages that allow freezing appear in the list. If the one you expect is missing, that package type is not freezable — check its settings under Config → Package Types, or use a different package.
3. Wait for approval
Freeze requests are approved by senior staff. Until then, nothing has changed for the family.
What happens on approval
- Every package the child holds is extended, not just the one named on the
request. This is deliberate: if the child is away, all of their clocks should stop. Extending only one would leave the others burning down while nobody was attending.
- Their seats are closed for the freeze period, so they come off the roster
and the slot is free for someone else.
- The expiry on each package moves out by the length of the freeze.
Coming back
When the freeze ends, book the child back into a class. The package picks up where it left off, with the same credits and the new expiry.
Related: Carry credits into another package · Extend a package's expiry · Approve a freeze, extension or carry-forward.