Extend a package's expiry

Give a family more time to use classes they have already paid for, without changing what they bought.

An extension moves a package's expiry date without touching its credits. Use it for goodwill, for a delay that was the academy's fault, or for a family who ran out of time by a few days.

1. Raise an extension request

From the student's profile, choose the package and raise a package extension request. Say how long, and why.

The reason matters. It is what the approver reads, and what anyone reviewing the account later sees.

2. Wait for approval

Extensions are approved by senior staff. Pending requests sit under Schedule → Package Extension.

3. After approval

The package's expiry moves out. Credits, price and rules are unchanged, and the child's bookings continue as they were.

What an extension does not do

• It does not add classes. The family still has exactly the credits they

had. To give classes, sell or grant a package instead.

• It does not free a seat. The child stays booked in throughout, unlike a

freeze.

• It does not change what was paid. The invoice is untouched.

Related: Freeze a package · Carry credits into another package · Close the academy for a day.