Class credits and account credit
Two things are called credit and they are not the same. Mixing them up promises families money that checkout will refuse.
The word "credit" is used twice in the system, for two different things. This one distinction causes more counter arguments than anything else in billing.
Class credits — classes they can still attend
A number of classes on a package. Shown as Class Left, they belong to that package, expire with it, and come off when attendance is marked.
Class credits are not money. They cannot be spent on anything except classes under that package's rules, and if the package expires they go with it — unless they are carried forward or the expiry is extended.
Account credit — money they can spend
Value on the family's account, usually created when a package is cancelled: the unused portion is valued and returned as a credit note.
Account credit is money. It can be spent on any purchase at checkout, for any child in the family, and it is applied before cash — so the family pays only the difference.
The third thing: money on account
If a family pays more than they owe, the surplus sits on their account. It is not spendable credit at checkout.
The statement shows the two separately on purpose. A cancellation creates credit the family can use; an overpayment is just money sitting there until finance decides what it is. Reading one as the other is how a parent gets promised a discount the till then refuses.
Which one is the parent asking about?
| They say | They mean | |---|---| | "I have four classes left" | class credits, on a package | | "You owe me for the classes I didn't use" | account credit, after a cancellation | | "I paid too much last month" | money on account |
Where to look
- Class credits — the student's profile, on the package.
- Account credit and money on account — the family's statement.
Related: Check what a family owes · Cancel a package · Invoices, payments and credit notes.