Hull Help Center帮助中心
Short, practical guides for running your academy day to day.把学院日常跑起来的简短实用指南。
Nothing matches that. Try another word.没有符合的内容，换个词试试。
New here? Read these four, in this order.第一次来？照这个顺序读这四篇。
About twenty minutes. They explain the ideas the rest of the system assumes you already have.大约二十分钟。系统其余部分都假设你已经懂这些概念。
- Packages, credits and seats配套、课时与座位 — the three ideas everything else is built on— 其余一切都建在这三个概念上
- Attendance statuses explained出席状态说明 — what each mark costs the family— 每一种记号会让家庭付出什么
- Take the register点名 — the job you will do most days— 你几乎每天都要做的事
- Work today's follow-up list处理今天的跟进名单 — where the money is— 钱就在这里
Daily operations日常运作
Registers, attendance, and the follow-ups that need doing today.点名、出席，以及今天该做的跟进。
Confirm the day's attendance确认当天的出席
Marking attendance is only half of it. Until a day is finalised, it counts for nothing — not in your numbers, not in payroll.点名只做了一半。一天没有结算之前，它什么都不算——不算进你的数字，也不算进薪资。
See who is in class today看今天谁上课
Open the day's list, switch between a day, a week or a month, and spot a package that is about to run out.打开当天名单，在日、周、月之间切换，并留意快要用完的配套。
Take the register点名
Mark who turned up, handle a late cancellation, and finalise the day so the marks are locked.记下谁来了、处理临时取消，然后结算当天，把记录锁定。
Work today's follow-up list处理今天的跟进名单
The system works out who needs a call today — renewals, trials, students falling behind — so nobody has to remember.系统会算出今天该打给谁——续购、试课、进度落后的学生——不必有人去记。
Students & families学生与家庭
Trials, sign-ups, profiles, and the families behind them.试课、报名、档案，以及他们背后的家庭。
Add a student新增学生
Create a child who is joining without a trial, under the right parent, in the right branch.为不经试课直接报名的孩子建档，归到正确的家长与分行之下。
Book a trial安排试课
Take an enquiry and get the child into a trial class, with the details you will need later to prove where they came from.把询问变成一堂试课，并留下日后要用来追溯来源的资料。
Bring a student back让学生回来
A family who stopped wants to return. Reactivate the child they already had rather than creating a new one.停掉的家庭想回来。把原来那个孩子重新启用，而不是再建一个。
Find your way around a student's profile熟悉学生档案页
One screen answers most parent questions. Here is what each part of it is telling you.一个画面回答大部分家长的问题。这里说明它每一块在告诉你什么。
Record what happened after a trial记录试课后的结果
Attended, no-show, or said no — recording the outcome is what puts the family on the follow-up list instead of into a gap.出席、没出现，还是拒绝了——把结果记下来，家庭才会进跟进名单，而不是掉进缝隙里。
Stop a student停掉一个学生
A family is leaving. Record it properly so the seat is freed, the reason is captured, and your churn numbers are true.家庭要走了。好好记录，座位才会释放、原因才会留下、流失数字才是真的。
What parents can see and do家长能看到什么、能做什么
The family's own view of your academy. Knowing what is in it saves the front desk a lot of phone calls.家庭视角下的你的学院。知道里面有什么，前台可以少接很多电话。
Classes & scheduling班级与排课
Setting up classes, filling seats, make-ups and closures.开班、填满座位、补课与休业。
Book a child into a class把孩子编入班级
Give a student their weekly seat, funded by the package that is going to pay for it.给学生一个每周固定的座位，并由将要支付它的配套来承担。
Book a make-up class安排补课
A child missed their class and the academy is letting them catch it up somewhere else this week.孩子缺了课，学院让他这星期在别的班补回来。
Check what is full and what is empty查看哪些班满了、哪些还空着
One screen shows the whole week's capacity — where you can still sell, and where you are paying a coach to teach three children.一个画面看完整周的容量——哪里还能卖，哪里你正付钱让教练教三个孩子。
Close the academy for a day为某一天休业
Public holidays and unplanned closures. Recording them keeps a closed day from looking like a bad day.公共假期与临时休业。记录下来，休业日才不会看起来像生意很差的一天。
Create a class开设班级
Set up a recurring weekly class. The system then generates its actual sessions for you, weeks ahead.设定每周固定的班。系统会替你把往后几周的实际堂次生成出来。
Move a child to another class把孩子转到别的班
A family wants a different day, or a child has outgrown their group. Close the old seat and open a new one.家庭想换一天，或孩子已经不适合原来的组。关掉旧座位，开一个新的。
Progress & assessments进度与评估
Levels, skills, assessments, and what parents get to see.等级、技能、评估，以及家长看得到的部分。
Build your curriculum建立你的课程体系
Levels, the skills inside them, and the certificates at the end — the ladder every student climbs.等级、等级里的技能，以及结业证书——每个学生都要爬的那道梯子。
Issue a certificate颁发证书
Get the printed certificate into the child's hands, and record that it happened.把印好的证书交到孩子手上，并把这件事记录下来。
Review and pass an assessment评审并通过一次评估
Decide the result. Passing moves the child up a level, so it is worth being deliberate.决定结果。通过就代表孩子升级，所以值得慎重。
Schedule an assessment安排一次评估
Put a child forward for their level test, on the day their class runs.在孩子上课那天，替他报名等级测验。
Spot students who have stalled找出停滞不前的学生
A child who has not passed anything in months is usually a family about to leave. This report finds them first.几个月没通过任何东西的孩子，通常就是一个快要离开的家庭。这份报告先把他们找出来。
Tick off a skill勾选一项技能
Mark what a child can now do. It is thirty seconds after class and it is the thing parents notice most.记下孩子现在会做什么。下课后三十秒的事，却是家长最有感的。
Write a progress update撰写进度报告
A short written note on how a child is getting on, which the parent can read and download.一段简短的文字说明孩子学得如何，家长可以阅读与下载。
Billing & payments收费与付款
Selling, invoicing, taking money, and putting mistakes right.销售、开单、收钱，以及把错误改正。
Apply a discount at checkout结账时套用折扣
Promotions, vouchers and negotiated prices — and the order they apply in, which is why a total sometimes surprises people.促销、代金券与议价——以及它们的先后顺序，这就是总额有时会出乎意料的原因。
Cancel a package and return the value取消配套并退回价值
A family is stopping. Return the unused part as credit, free the child's seat, and keep the record intact.家庭要停了。把没用完的部分退成信用额、释放座位，记录仍然完整。
Check what a family owes查看一个家庭欠多少
One page per family: everything invoiced, everything paid, everything credited, and what is still outstanding.一个家庭一页：开过的单、付过的钱、给过的信用额，以及还欠着的部分。
Find a family's invoice or receipt找出家庭的发票或收据
Search by the child — usually the name you have — rather than by the parent who paid.用孩子的名字搜索——那通常才是你手上有的名字——而不是付钱的家长。
Record a payment记录一笔付款
Money has arrived. Put it against the right invoices — including part payments and one transfer covering several invoices.钱到了。把它对到正确的发票上——包括部分付款，以及一笔转账涵盖多张发票。
Sell a package销售配套
Take a family through checkout — one cart, several children, paid now or billed later.带家庭走完结账——一个购物车、几个孩子，现在付或之后再开单。
Sell merchandise销售商品
Goggles, uniforms and books on the same till as the classes — one receipt, one payment, stock adjusted automatically.泳镜、制服、课本，与课程用同一个收银台——一张收据、一次付款，库存自动扣减。
Take card payments on the terminal在刷卡机上收款
Charge the card reader straight from checkout, and what happens on a decline, a void, or a keypad refund.直接从结账页向刷卡机发起扣款，以及被拒、作废或在机上退款时会发生什么。
Track stock管理库存
Every item in and out is a dated line with a name on it — across stores, counters and outlets, with big variances needing a second pair of eyes.每一笔进出都是一行有日期、有经手人的记录——跨仓库、柜台与门市，差异过大还需第二个人核准。
Undo a mis-keyed sale撤销打错的销售
Wrong package, wrong family, wrong price. Voiding erases the sale completely — and only works while nothing has been used.配套错、家庭错、价格错。作废会把这笔销售完全抹掉——而且只在还没被使用时可行。
Packages & concessions配套与优惠处理
Freezing, extending and moving what a family has bought.冻结、延期，以及移动家庭已经买下的东西。
Approve a freeze, extension or carry-forward批准冻结、延期或结转
The three concessions that cost money need a decision from you. Here is what you are actually agreeing to in each case.这三项优惠都要花钱，得由你拍板。这里说明每一种你实际上答应了什么。
Carry credits into another package把课时结转到新配套
Move the classes left on an old package onto a new one, so nothing is lost at renewal.把旧配套剩下的堂数移到新配套上，续购时不会有东西不见。
Correct a package after the sale售后修正配套
Wrong dates, wrong term, wrong number of classes — what you can safely change afterwards, and what needs a different tool.日期错、学期错、堂数错——哪些事后可以安全更改，哪些得换个工具处理。
Extend a package's expiry延长配套有效期
Give a family more time to use classes they have already paid for, without changing what they bought.让家庭有更多时间用掉已经付过钱的课，不改动他们买的东西。
Find out where a package's credits went查出配套的课时用到哪去了
A parent says they should have three classes left and the system says one. The ledger settles it.家长说还剩三堂，系统说剩一堂。明细账会说清楚。
Freeze a package冻结配套
A family is away for a while. Pause the clock so they do not lose the classes they paid for.家庭要离开一阵子。把时间暂停，别让他们损失已付费的课。
Read the packages report看懂配套报表
Every package sold in a date range, split into sign-ups, renewals, trials and referrals — and how to read the tiles without being misled.某段日期内售出的所有配套，分成新报名、续配套、试课与推荐奖励——以及怎么看这些数字才不会被误导。
Referral rewards推荐奖励
How a parent earns a reward for referring families, and how staff hand it to one of their children.家长推荐家庭能拿到什么奖励，以及员工怎么把它发给他其中一个孩子。
Enquiries & WhatsApp询问与 WhatsApp
The inbox every enquiry lands in, and the assistant that answers it while you sleep.每一则询问落脚的收件箱，以及你睡觉时替你回复的助手。
Approve what the agent proposes审批助手提出的建议
The assistant can suggest creating a parent, a child or a label — but a person confirms it before anything exists.助手可以建议新增家长、孩子或标签——但要有人确认，记录才会真的存在。
Connect your WhatsApp number连接你的 WhatsApp 号码
Pair the number families already message you on, so every enquiry lands in the system instead of on somebody's phone.把家长本来就在用的号码接进系统，让每一则询问都落在系统里，而不是某个人的手机里。
Schedule follow-ups安排跟进讯息
The message you promised on Thursday, and the nudge for the lead who went quiet — both queued, both sent without anyone remembering.答应了星期四回复的那则讯息，还有已经安静下来的潜在客户——都排入队列，不必有人去记。
See what the assistant actually did查看助手到底做了什么
A record of every message the assistant handled — what it looked up, what came back, and what it replied.助手处理过的每一则讯息的记录——它查了什么、查到什么，以及回了什么。
Set up the AI agent设置 AI 助手
Give the assistant a name, a personality and a list of what it may answer — rehearse it in a private test chat, run it in Suggest while you build trust, then let it reply day or night.给助手一个名字、一种性格，以及一份它可以回答的清单——先在私下的测试对话里演练，再让它日夜回复询问。
Work the contacts queue处理联系人队列
Every enquiry you are still working, in one list, with the stage worked out from what has actually happened.所有还在跟进的询问集中一张清单，阶段由实际发生的事推算出来。
Work the WhatsApp inbox处理 WhatsApp 收件箱
Every conversation in one place — photos, voice notes and all — with the ones needing a human at the top. Works the same on a phone.所有对话集中一处，需要人处理的排在最前面。
Marketing & growth营销与增长
Where enquiries come from, what they cost, and rewarding word of mouth.询问从哪里来、花了多少，以及奖励口碑推荐。
Issue a voucher发出代金券
Give a specific family a specific amount off — a goodwill gesture, a welcome offer, a competition prize.给指定家庭指定金额的优惠——一份心意、一个入学优惠，或一份比赛奖品。
Publish an announcement to parents向家长发布公告
Put a notice in front of families — a closure, a new term, an event — in the portal they already use.把通知放到家庭面前——休业、新学期、活动——就在他们本来就在用的入口里。
Read the marketing dashboard看懂营销仪表板
Which channels produce paying families, not just enquiries — and what each customer actually costs you.哪些渠道带来会付钱的家庭，而不只是询问——以及每位客户实际花了你多少。
Record the day's enquiries and spend记录当天的询问与花费
Two numbers a day — enquiries and what you spent — turn the rest of the funnel into real cost-per-customer figures.每天两个数字——询问数与花费——就能把后面整条漏斗变成真实的获客成本。
Run a promotion推出促销
Set up a time-limited discount on chosen packages, so staff cannot get the price wrong at the counter.为指定配套设定限时折扣，柜台就不会把价格算错。
Set up your referral cycle设定推荐循环
Decide what a parent earns for each family they bring you — and what that programme will cost.决定家长每带来一个家庭能得到什么——以及这个计划会花你多少。
Staff & payroll员工与薪资
Paying coaches, developing them, and closing a month you can defend.支付教练、培养他们，并结出一个站得住脚的月份。
Add a staff user新增员工账号
Create a login for a new coach or admin, and give them access to the right branches — and only those.为新教练或行政人员创建登录账号，并只开放他们该看的分行。
Apply for leave申请休假
Tick the exact days you want off, attach an MC if you have one, and watch the balance that is left.勾选你要请的日子，附上病假单，随时看到还剩多少天。
Approve leave and correct a balance批假与调整假期余额
Decide the applications waiting on you, and put a balance right when it is wrong — with the reason kept.处理等你决定的申请，余额不对时把它改正——并留下原因。
Check and correct staff attendance查看与更正员工考勤
Read the day's clock-ins, fix the ones that are wrong or missing, and see when one browser has been used by several people.看当天的打卡记录，修正错的或漏掉的，并留意同一部手机被多人使用的情况。
Check the month's payroll核对当月薪资
Review what every coach and manager is owed, open the workings behind any figure, and export the calculation for sign-off.查看每位教练与主管应得多少，打开任何一个数字背后的算式，并导出计算供签核。
Clock in and out上下班打卡
Press one button when you arrive and another when you leave. It records the time and where you were on the network.在手机上按一下就打卡。分行网络会核实，但从不阻止你打。
Coach career ladder教练晋升阶梯
What a coach has to complete to reach their next level, and how promotion happens.教练要完成什么才能升到下一级，以及晋升是怎么发生的。
Evaluate a coach评估一位教练
Observe a lesson and record it against the same checklist every time, so standards mean something.去看一堂课，每次都照同一份清单记录，标准才有意义。
Lock a payroll month锁定薪资月份
Freeze a month's figures once the payout is made, so a later edit cannot change what you already paid.发薪之后把当月数字冻结，日后的修改不能改变你已经付出去的钱。
Log a conduct incident记录一次表现事件
Record something a staff member did well, or badly. Negative entries delay a promotion until they are served.把员工做得好或做得不好的事记下来。负面记录会推迟晋升，直到期满。
See who is working their list看谁把手上的名单做完了
Which staff are clearing the follow-ups they were given, which are not, and which tasks were quietly dropped.哪些员工把交办的跟进做完了、哪些没有、哪些被悄悄漏掉。
Set up pay rates设定薪酬率
Decide what a coach earns — a basic, rates per class type, commission per package, and allowances.决定教练赚多少——底薪、各类课的堂费、配套佣金与津贴。
Reports & insights报表与洞察
How the academy is doing, day by day and branch by branch.学院经营得如何，逐日、逐分行地看。
Ask the assistant a question向助手提问
Ask about your academy in plain English and get an answer from your own data, without building a report.用日常语言问你的学院状况，直接从自己的数据得到答案，不必先做报表。
Read the Overview Dashboard看懂总览仪表板
Attendance, sign-ups, top-ups and freezes for a branch, day by day, over any range you pick.某个分行的出席、报名、加购与冻结，逐日呈现，区间自己选。
See what has been used and what is still owed查看已用与未用的课时
How many classes families have paid for and not yet taken — the liability sitting on your books.家庭付了钱却还没上的堂数——那是挂在你账上的负债。
See who stopped, and why谁停了课、为什么
Churn as a report rather than a rumour — how many left, from which branch, and what they told you.把流失变成报表而不是传闻——走了多少人、来自哪个分行、他们怎么说。
Accounting & month-end会计与月结
Getting Hull's numbers into your books without re-typing them.把 Hull 的数字送进你的账簿，不必重打。
Close the month结算月份
The order to do things in so that payroll, revenue and your accounts all agree — and stay agreed.该按什么顺序做，薪资、营业额与你的账目才会对得上，而且一直对下去。
Connect your accounting system连接你的会计系统
Point Hull at your accounting software once, so month-end stops meaning re-typing receipts.让 Hull 对准你的会计软件一次，月结就不必再重打收据。
Map your packages to your accounts把配套对应到会计科目
Tell the system which revenue account and tax code each package belongs to. Nothing syncs until you do.告诉系统每种配套属于哪个收入科目与税码。没设好之前，什么都同步不了。
Send your invoices to your accounts把发票送进你的会计系统
Push the month's documents into your accounting system, and deal with anything that bounces.把当月单据推送到会计软件，并处理被退回的部分。
Setup & configuration设置与配置
The settings that make the system fit your academy.让系统贴合你学院的那些设定。
Check your term schedules检查学期时间表
The fixed sets of dates term packages run on — what they contain and where they are used.学期配套所依据的固定日期组——里面有什么，以及用在哪里。
Set up your class types设定班级类型
Capacity, who is allowed in, and what a class is called — set per kind of class, not per class.容量、谁可以进、这类班叫什么——按班级种类设定，不必逐班设。
Set up your package types设定配套类型
The products you sell — how many classes, for how long, with which rules. Most billing questions are decided here.你要卖的产品——多少堂、多长期限、什么规则。大多数收费上的问题都在这里定下来。
Set up your student types设定学生类型
Your own way of grouping students — and the three switches that change how the system treats each group.你自己的学生分组方式——以及改变系统如何对待每一组的三个开关。
Set your academy's colours设定学院的品牌颜色
Put your own brand colours on the staff app and the parent portal, and let each person choose light or dark.把你自己的品牌颜色放上员工系统与家长端，深浅色由每个人自己选。
What is on the Configuration page配置页上有什么
One screen holds everything that makes the system yours — the curriculum, the catalogue, the pay structure, the branches.一个画面装着所有让系统变成你的东西——课程体系、产品目录、薪酬结构、分行。
Who can see what谁能看到什么
Why a colleague cannot see a screen you can — roles, menu access, and what your academy has switched on.为什么同事看不到你看得到的画面——角色、菜单权限，以及你的学院开启了什么。
How the system thinks系统怎么想
The handful of ideas that explain the rest. Worth ten minutes.几个能解释其余一切的概念。值得花十分钟。
Attendance statuses explained出席状态说明
What Present, Absent, Unsure and Missed each mean — and which of them charge the family a class.出席、缺席、待定与扣课各代表什么——以及哪几种会扣掉家庭一堂课。
Class credits and account credit课时与账户信用额
Two things are called credit and they are not the same. Mixing them up promises families money that checkout will refuse.两样东西都叫 credit，但它们不一样。搞混了，就是在答应家庭结账时不会认的钱。
How revenue is counted营业额是怎么算的
Before tax, split between new families and renewals, net of credit — the four rules behind every sales figure you see.税前、新客与续购分开、扣除信用额——你看到的每个销售数字背后的四条规则。
Invoices, payments and credit notes发票、付款与贷记单
Three documents carry all the money. None of them is ever edited — which is exactly why the books hold up.所有的钱都由这三种单据承载。它们从不被修改——账目站得住脚正是因为这样。
Packages, credits and seats配套、课时与座位
The three ideas the whole system is built on. Ten minutes here saves a lot of confusion later.整个系统就建在这三个概念上。这里花十分钟，后面省下很多困惑。
The student lifecycle学生生命周期
Trial, follow-up, active, frozen, stopped. What each status means, and why keeping them honest is what makes the numbers work.试课、跟进、在读、冻结、停课。每个状态代表什么，以及为什么诚实标注它们，数字才会成立。